Privacy policy

Our privacy policy is committed to protecting your privacy. Contact us at info@entourage.ch if you have any questions or problems regarding the use of your personal data and we will be happy to help you.

By using this site and/or our services, you consent to the processing of your personal data as described in this privacy policy.

Personal data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations performed on personal data or sets of personal data.
Data subject – a natural person whose personal data is processed.
Child – a natural person under the age of 16.
We ( whether or not capitalized) –

We are committed to the following data protection principles:

Processing is lawful, fair and transparent. Our processing activities have legitimate grounds. We always consider your rights before processing personal data. We will provide you with information about processing on request.
Processing is limited to the purpose. Our processing activities correspond to the purpose for which the personal data was collected.
Processing is done with a minimum of data. We collect and process only the minimum amount of personal data necessary for any purpose.
Processing is limited in time. We will not keep your personal data longer than necessary.
We will do our best to ensure the accuracy of the data.
We will do our best to guarantee the integrity and confidentiality of the data.

The data subject has the following rights:

Right to information – which means you have the right to know whether your personal data is being processed, what data is being collected, where it comes from, why and by whom it is being processed.
Right of access – this means that you have the right to access the data collected from or about you. This includes your right to request and obtain a copy of your personal data collected.
Right of rectification – this means that you have the right to request the rectification or deletion of your personal data that is inaccurate or incomplete.
Right to erasure – this means that, in certain circumstances, you can request that your personal data be deleted from our files.
Right to restrict processing – i.e. where certain conditions apply, you have the right to restrict the processing of your personal data.
Right to object to processing – this means that, in certain cases, you have the right to object to the processing of your personal data, for example in the case of direct marketing.
Right to object to automated processing – this means that you have the right to object to automated processing, including profiling, and not to be subject to a decision based solely on automated processing. You can exercise this right whenever the result of profiling produces legal effects concerning you or significantly affecting you.
Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or, if possible, as a direct transfer from one Processor to another.
Right to complain – in the event that we refuse your request under access rights, we will provide you with a reason why. If you are not satisfied with the way your request has been dealt with, please contact us.
Right to assistance from a supervisory authority – this means that you have the right to obtain assistance from a supervisory authority and the right to other legal remedies such as claiming damages.
Right to withdraw consent – you have the right to withdraw any consent given for the processing of your personal data.

The information you have provided to us
This may include your e-mail address, name, billing address, home address, etc., and may be used to provide you with a product/service or to improve your customer experience with us. – It is mainly information needed to provide you with a product/service or to improve your customer experience with us. We record the information you provide to us so that you can comment or carry out other activities on the website. This information includes, for example, your name and e-mail address.

Information automatically collected about you
This includes information that is automatically stored by cookies and other session tools. For example, your IP address. This information is used to improve your customer experience. When you use our services or consult the content of our website, your activities may be recorded.

Information from our partners
We collect information from our trusted partners with the confirmation that they have legal grounds to share this information with us. This is either information you have provided to them directly, or information they have collected about you on other lawful grounds.

Publicly available information
We may collect information about you that is publicly available.

We use your personal data to :

to provide you with our service. Examples include registering your account, providing other products and services you have requested, providing promotional items at your request and communicating with you about these products and services, communicating and interacting with you, and notifying you of changes to any service.
improve your customer experience;
fulfill a legal or contractual obligation ;

We use your personal data for legitimate purposes and/or with your consent.

For the purpose of concluding a contract or fulfilling contractual obligations, we process your personal data for the following purposes:

to identify yourself ;
to provide you with a service or send/offer you a product;
to communicate, whether for sales or billing;

On the basis of legitimate interest, we process your personal data for the following purposes:

to send you personalized offers* (from us and/or our carefully selected partners);
administer and analyze our customer base (purchasing behavior and history) in order to improve the quality, variety and availability of products/services offered/provided;
conduct customer satisfaction questionnaires;

As long as you have not informed us to the contrary, we consider that offering you products/services similar or identical to your purchase history/browsing behavior constitutes our legitimate interest.

With your consent, we process your personal data for the following purposes:

to send you newsletters and campaign offers (from us and/or our carefully selected partners);
for other purposes for which we have requested your consent;

We process your personal data in order to fulfil obligations arising from the law and/or to use your personal data for options provided by law. We reserve the right to anonymize personal data collected and to use such data. We will only use data outside the scope of this policy if it is anonymized. We will retain information collected about you for as long as is necessary for accounting purposes or other legal obligations.

We may process your Personal Data for additional purposes not listed here, but which are compatible with the original purpose for which the data was collected. To this end, we will ensure that:

the link between the purposes, the context and the nature of the personal data is appropriate for the purposes of the processing;
your interests would not be prejudiced by further processing, and
there would be appropriate safeguards for the processing.

We will inform you of any other processing and any other purpose.

We do not share your personal data with strangers. In some cases, your personal data is provided to our trusted partners in order to make the provision of the service possible or to improve your customer experience. We share your data with :

Connected third parties :

Google Analytics
Facebook

We only work with processing partners who are able to ensure an adequate level of protection for your personal data. We disclose your personal data to third parties or public officials when we are legally obliged to do so. We may disclose your personal data to third parties if you have given your consent or if there are other legal grounds for doing so.

We do our best to ensure the security of your personal data. We use secure protocols for communication and data transfer (such as HTTPS). We use anonymization and pseudonymization where appropriate. We monitor our systems for vulnerabilities and attacks.

Although we do our best, we cannot guarantee the security of information. However, we undertake to inform the relevant authorities of data breaches. We will also inform you if there is a threat to your rights or interests. We will do everything reasonably possible to prevent security breaches and to assist the authorities in the event of a security breach.

If you have an account with us, please note that you must keep your username and password secret.

CHILDREN

We do not intend to collect or knowingly collect information about children. Our services do not target children.

We use cookies and/or similar technologies to analyze customer behavior, administer the website, track user movements and gather information about users. This is done in order to personalize and improve your experience with us.

A cookie is a small text file stored on your computer. Cookies store information that is used to help the site function. Only we have access to the cookies created by our website. You can control your cookies through your browser. Choosing to disable cookies may prevent you from using certain functions.

We use cookies for the following purposes:

Necessary cookies – these cookies are necessary for you to be able to use certain important functions of our website, such as logging in. These cookies do not collect personal information.
Functionality cookies – these cookies provide functionality that makes using our service more convenient and enables us to provide more personalized features. For example, they may remember your name and e-mail address in feedback forms so you don’t have to re-enter them next time.
Analytical cookies – these cookies are used to track the use and performance of our website and services.
Advertising cookies – these cookies are used to serve ads that are relevant to you and your interests. In addition, they are used to limit the number of times you see an advertisement. They are generally placed on the website by advertising networks with the authorization of the website operator. These cookies remember that you have visited a website, and this information is shared with other organizations such as advertisers. Often, targeting or advertising cookies will be linked to a site feature provided by the other organization.

You can delete cookies stored on your computer via your browser settings. You can also control certain third-party cookies by using a privacy-enhancing platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, please visit allaboutcookies.org.

We use Google Analytics to measure traffic on our website. Google has its own privacy policy, which you can read here. here. If you wish to disable Google Analytics tracking, please visit the Google Analytics deactivation page.

Supervisory authority

We reserve the right to make changes to this privacy policy.
The last modification was made on July 13, 2022.

PRIVACY POLICY

TABLE OF CONTENTS

CHILDREN

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PRIVACY POLICY

TABLE OF CONTENTS

DEFINITIONS

DATA PROTECTION PRINCIPLES

RIGHTS OF THE PERSON CONCERNED

THE DATA WE COLLECT

HOW WE USE YOUR PERSONAL DATA

WHO ELSE CAN ACCESS YOUR PERSONAL DATA

HOW WE SECURE YOUR DATA

CHILDREN

COOKIES AND OTHER TECHNOLOGIES WE USE

CONTACT INFORMATION

CHANGES TO THIS PRIVACY POLICY

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